Warranty
Warranty Policy
Welcome to Stonet, where we are committed to providing you with high-quality smartwatches designed to enhance your lifestyle. We stand behind the craftsmanship and functionality of our products, and to ensure your satisfaction, we offer comprehensive warranty coverage.
Warranty Duration
- 6-Month Warranty: Applies to smartwatches purchased with a 6-month warranty. Coverage includes hardware issues for the duration of 6 months from the date of purchase.
- 1-Year Warranty: Applies to smartwatches purchased with a 1-year warranty. Coverage includes hardware issues for the first 6 months from the date of purchase, and software issues for the remaining 6 months.
Warranty Coverage
Our warranty covers defects in materials and workmanship under normal use. This includes malfunctions such as hardware failures, manufacturing defects, and other issues not caused by misuse or accidental damage.
Exclusions
Please note that our warranty does not cover damages caused by:
- Submerging the smartwatch in water beyond the specified water-resistance rating.
- Exposing the smartwatch to extreme temperatures or environments.
- Unauthorized modifications or repairs by third parties.
- Accidental damage, misuse, neglect, or improper handling.
Warranty Claim Process
If you encounter an issue covered by our warranty, please follow these steps to initiate a warranty claim:
- Submit Online Warranty Request: Visit our website and navigate to the warranty claim page. Fill out the warranty request form with your order details and a description of the issue.
- Review and Assessment: Our team will review your warranty request and assess if the issue is covered under our warranty policy.
- Further Instructions: If deemed eligible for warranty coverage, we will provide you with instructions for returning the product for repair or replacement.
- Evaluation and Resolution: Once we receive your smartwatch, our technicians will evaluate the product and proceed with the necessary repairs or replacements.
Customer Responsibilities
To ensure the validity of your warranty claim, please:
- Retain proof of purchase (receipt or order confirmation) for warranty validation.
- Safeguard your smartwatch against misuse, damage, and unauthorized modifications.
- Follow the care instructions provided in the user manual to maintain optimal performance.
Contact Us
If you have any questions or concerns regarding our warranty policy, please don’t hesitate to contact us at support@stonet.lk or WhatsApp 0761200253
Thank you for choosing Stonet smartwatches. We appreciate your trust in our products and strive to deliver an exceptional experience every step of the way.
