At Stonet, customer satisfaction is our priority. However, as an online store, we follow a clear and straightforward policy:
Policy Overview
Once a product has been delivered to the customer, returns or exchanges will not be accepted due to a change of mind, unmatched expectations, or preferences. Returns are only applicable for products with a valid defect or malfunction, provided the issue is reported within 7 days of delivery.
7-Day Free Return Policy
Exchanges will be considered for defective products that are returned in the original purchase condition, including all packaging, accessories, and documents (e.g., warranty card, invoice), with seals intact where applicable.
Under this policy:
Customers can exchange the product for a new one of the same model.
Alternatively, customers can upgrade to a different model by paying the price difference.
Refund Policy
Refunds are not available. Instead, store credits equal to the item’s value will be provided, which can be used for future purchases on our website. Store credits are valid for up to one year.
After 7 Days
After the 7-day return period, any issues with the product will fall under our warranty policy, subject to the terms and conditions mentioned on the product page.
Contact Us
If you have any questions or need assistance, our support team is always ready to help! Feel free to contact us.
