In instances where the issue with your Stonet smartwatch is not covered under warranty, such as damages caused by misuse, accidents, or unauthorized modifications, we offer repair services for a nominal fee.
Service Charges
Diagnostic Fee: Prior to initiating any repairs, a diagnostic fee may apply to assess the extent of the damage and determine the necessary course of action. This fee covers the time and resources required for our technicians to evaluate the condition of your smartwatch.
Repair Fee: If repairs are feasible and you opt to proceed, a repair fee will be applicable based on the nature and complexity of the repair. This fee includes the cost of replacement parts, labor, and any additional expenses incurred during the repair process.
How to Request Non-Warranty Repairs
If your smartwatch requires repairs not covered under warranty, please follow these steps:
Contact our customer support team at 0761200253 WhatsApp to discuss the issue with your smartwatch and request a repair.
Our team will provide you with instructions for sending the smartwatch to our service center for assessment.
Once received, our technicians will conduct a thorough evaluation of the smartwatch and provide you with a quote for the necessary repairs, including any applicable service charges.
Upon your approval, we will proceed with the repairs and return the smartwatch to you as soon as possible.
Payment
All service charges for non-warranty repairs must be paid in full before the repair process commences. We accept various forms of payment for your convenience.
Customer Responsibilities
It is important to note that customers are responsible for all shipping and handling costs associated with sending the smartwatch to our service center for repairs.
